Customer Testimonials

I had a check engine light in my vehicle. I took my car to another dealership multiple times, but the problem was never resolved. I brought it to Nissan. Matt, mechanic, did a thorough inspection and was able to identify the issue. He was fast with the repairs! I will definitely return for any future repairs!

My husband and I had a lot of fun buying a car from Halladay Nissan! We ended up going there three times before we made a decision. Tom, Damon, and Tyler helped us out and they were all low-pressure and very knowledgeable. We ended up liking a car color they didn't have and Tom actually drove down to a Nissan dealer near Denver to get it for us! I am so grateful I didn't have to spend my Sunday doing that! (Thank you Tom!) Overall, it was a very pleasant experience. Everyone was very nice. Shelby helped with ... Read More

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Google - Nov 11, 2026

My husband and I had a lot of fun buying a car from Halladay Nissan! We ended up going there three times before we made a decision. Tom, Damon, and Tyler helped us out and they were all low-pressure and very knowledgeable. We ended up liking a car color they didn't have and Tom actually drove down to a Nissan dealer near Denver to get it for us! I am so grateful I didn't have to spend my Sunday doing that! (Thank you Tom!) Overall, it was a very pleasant experience. Everyone was very nice. Shelby helped with the financing and made it very quick. We got snacks, a great deal, got to test drive some fun cars, and left with an absolutely GORGEOUS vehicle. When our old car finally gives out, we'll be coming back!

Helped me find the perfect truck for me!

Great guy to work with!

Tom Medina was amazing and helped me get my new Nissan versa thank you so much tom you were great

Tom Medina was great! From Missouri transmission went out, he was able to get us into a brand new car!!

Tom was excellent. Answered all the questions we had. Very informative with all the vehicle details. Made our new purchase very exciting!

Tom was absolutely amazing. We have never had such great help anywhere! Thank you so much, Tom!

Everyone here was extremely helpful! Tom Medina and Micah was extremely helpful with our new car

I bought a used outback and the expierence was fantastic. Tom was my salesperson, he was sweet and very approachable. He didn't rush me during the test drives at all. Shelby was my finance person, and it was quick and painless (which was a pleasant surprise, car shopping is notoriously difficult). I love my outback and I am so glad buying it was such a good expierence.

First time buying a new vehicle!* I was very nervous looking at buying my first truck. I made a last minute decision to go to Halladay Nissan and could not have made a better choice. Tom is an incredible salesman. He has been awesome to work with. I was not happy with my initial offers and rates being that I was disadvantaged for being a first time buyer, but the general manager looked at my credit history and situation and made a point to personally call and negotiate for me, I was very pleased when he got me less than ... Read More

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Google - Aug 28, 2026

First time buying a new vehicle!* I was very nervous looking at buying my first truck. I made a last minute decision to go to Halladay Nissan and could not have made a better choice. Tom is an incredible salesman. He has been awesome to work with. I was not happy with my initial offers and rates being that I was disadvantaged for being a first time buyer, but the general manager looked at my credit history and situation and made a point to personally call and negotiate for me, I was very pleased when he got me less than half the initial rate! Buying a new car might be the easiest thing you can do at Halladay Nissan. I am very happy with my new 26 Frontier Pro-4X.

Tom Medina was a awesome salesman and human being. I would highly recommend him and their whole staff.

Not pushy, informative

We had an awesome experience with Tom! I was buying my first car and it went quick and easy. They got me an awesome deal for a first time buyer! Would buy again!

Tom Medina was wonderful. Very easy to work with and a smooth fast transaction.

I wish I could give a 10 star rating for the service department! I needed a new transmission for my vehicle and they were quick to get me in. I’m terrible with names but the gentleman who helped me was extremely kind, courteous and helpful from the beginning! They worked with my extended warranty company in a quick and efficient manner. There was also an option for a rental car through the service department at a very reasonable rate! Also, fantastic communication the entire time. It was definitely worth the drive over from Laramie- I am so pleased with the ... Read More

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Google - Jul 23, 2026

I wish I could give a 10 star rating for the service department! I needed a new transmission for my vehicle and they were quick to get me in. I’m terrible with names but the gentleman who helped me was extremely kind, courteous and helpful from the beginning! They worked with my extended warranty company in a quick and efficient manner. There was also an option for a rental car through the service department at a very reasonable rate! Also, fantastic communication the entire time. It was definitely worth the drive over from Laramie- I am so pleased with the whole experience, that I will be bringing my vehicle over for regular maintenance and any future repair needs! Thanks again to an amazing service team, you are all truly the best ❤️

Tom Medina was great....found what I was looking for and got me a great deal....very happy!

Tom was very patient with all of our questions. He didn’t pressure us at all and encouraged us to drive all the models to make sure we were satisfied with our decision. The best experience we’ve had buying a vehicle

Purchasing a vehicle for my daughter was easy! There were no hitches in the process.

Everything is excellent

So I went up to Halladay Nissan in Cheyenne Saturday . So I went up there with a trade in and I knew exactly what I wanted to look at and what I wanted. When I got there I was meant to talk to Tom which ended up being busy so entrusted us to a guy named Tyler but really great guys. So after about an hour we were in talk on buying a 2017 Jeep Cherokee it was a nice clean ride and thats what I wanted. He got me approved and we were in process of haggling of course on ... Read More

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Google - Jun 28, 2026

So I went up to Halladay Nissan in Cheyenne Saturday . So I went up there with a trade in and I knew exactly what I wanted to look at and what I wanted. When I got there I was meant to talk to Tom which ended up being busy so entrusted us to a guy named Tyler but really great guys. So after about an hour we were in talk on buying a 2017 Jeep Cherokee it was a nice clean ride and thats what I wanted. He got me approved and we were in process of haggling of course on at least lower payments on what I can afford. Then I told him my fiance has no credit but maybe adding alittle extra income plus help with credit score she possibly can be my Co signer. He said no problem he can definitely work with that. So after another 45 minutes we was getting antsy and said we are going outside to look around. We was walking around the lot cause it was a nice day looking at there really nice cars that I couldn't afford. About 30 minutes Tyler comes and tells us outside that they was still working on it and the bank they were talking to was fine but wanted a 6,000 dollar down payment which at the beginning I told i had no money for a down payment. He said yeah I told them that so we are talking with them trying to work something out. I was like sweet thank you. So about 30 minutes later we was back inside sitting in his office waiting on Tyler he come back and sits in his chair and tells us ,So we are still waiting on that but my sales manager really would like to talk to you about another possible option would be buying a newer model. He didnt seem too thrilled to tell me this. I looked over at my fiancé and muttered oh great. So then tyler went and got him he introduced him self and actually at this point to be honest I wont lie I didnt even really care what his name was. I know how the game works you where trying to make more money off me. I don't feel the need to disclose to my other financial issues here. We have a limited budget and I was straight up with him what I need to pay a month. And 500 to 600 a month on a car payment for a 2025 to 2026 vehicle I cant afford that and he knew that. I was already approved with what I had on the vehicle I wanted and I told him that but he proceeded to push a brand new car on me. Look I kinda know how the game works and I know what you where doing. How do they think i can barely afford a 400 a month payment for a 2017... but i can afford a 2026 500 dollar + payment. No since at all .So needless to say I walked away with out my sweet ride and I really want to point out Tyler and Tom the other sales lady that was very friendly as well. But that sales manager was pushing something that I couldn't afford when I was already approved for the car I wanted in the first place. Its pretty upsetting too cause I was willing to even over pay alittle more than I wanted to just because I liked that car so much. Tyler still would have got a nice little commission but the sales manager ruined that.

*Halladay Nissan Cheyenne — June 2026* We drove up from Fort Collins specifically to work with Halladay Nissan (after a poor experience in Fort Collins) and it was absolutely worth it. Our salesman Tom Medina was exceptional from start to finish. What stood out immediately was Tom's honesty and transparency before we even set foot in the dealership. Over the phone he walked us through loan options at both 5% and 6% based simply on us sharing our credit scores verbally — no hard credit pull, no pressure, just real numbers so we could make an informed decision. That level of respect for our ... Read More

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Google - Jun 27, 2026

*Halladay Nissan Cheyenne — June 2026* We drove up from Fort Collins specifically to work with Halladay Nissan (after a poor experience in Fort Collins) and it was absolutely worth it. Our salesman Tom Medina was exceptional from start to finish. What stood out immediately was Tom's honesty and transparency before we even set foot in the dealership. Over the phone he walked us through loan options at both 5% and 6% based simply on us sharing our credit scores verbally — no hard credit pull, no pressure, just real numbers so we could make an informed decision. That level of respect for our credit and our time was something we hadn't experienced before at a dealership. When we arrived the experience continued with genuine warmth and professionalism — snacks, water, and a level of kindness that made the whole process feel comfortable rather than stressful. Tom also anticipated a recall issue with the vehicle we purchased, proactively got us into a rental of the same model, and then personally delivered our new car to us once the recall was resolved. That kind of care and follow-through is rare and remarkable. We came in as informed buyers and Tom met us exactly where we were — honest, knowledgeable, and genuinely invested in making sure we got the right deal. We couldn't recommend him more highly.

Landon was a true pleasure to work with. He made the buying experience enjoyable. A no pressure sales team all around!

Catherine and Kassandra were both extremely friendly and professional. They were understanding of our needs and made sure we understood every aspect of the process, while making sure we were comfortable and put our needs forward.

Colt best in the business highly recommended can't go wrong. He provided an excellent car buying experience at Halladay Motors. Cassandra at Nissan finance was also very helpful and prepared great experience. 10/10

Nissan dealership was very helpful and both Landon and Cassandra had great energy, 10/10 would sell to them just to buy again for the experience.

Catherine was very professional friendly and knowledgeable about our vehicle purchase. The staff are awesome and made buying a truck enjoyable

Fabian and Kassidy were amazing and very helpful

Amazing experience first time buyer with Roger

The new service manager Dillon is a step up from the last manager. she was rude when she was there and hard to get a hold of. Glad halladay got Dillon he is friendly and listens to my concerns.

A+ service from start to finish. The service department techs were outstanding.

GOOD EXPERIANCE WITH STAFF AND SALES PROCEDURE

Tim in the service department was the kind of contact who keeps things from drifting. He stayed engaged, clarified details early, and kept the work pointed at the real issue.

Poor service with subpar staff. When I asked about concerns they gave me very vague answers and did not give any effort to help with explaining compared to other shops I decided to go to instead. Wish there was an option for 0 stars.

Great customer service.

Good customer service. Good values. No pressure

Super fast abd friendly service. Everyone thete is so nice. We didn't have to wait long for our service. We did take a look at some new cars in the showroom, and chatted with a sakesman. He didn't pressure us, which was good since we aren't looking to buy right now. I higjly reccomend this dealership.

We are extremely disappointed with our experience at Halladay Nissan and would not recommend this dealership to anyone. Our vehicle was brought in for mechanical repairs, but it was returned to us with the same unresolved issue AND with a destroyed windshield. I called in advance of pickup to arrange payment, and at no point did anyone mention the damage. When my husband arrived to pick up the car he was nonchalantly informed that there had been a hailstorm, and they are not liable. According to a phone operator, the damage had occurred a week or two earlier, yet no ... Read More

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Google - Oct 22, 2025

We are extremely disappointed with our experience at Halladay Nissan and would not recommend this dealership to anyone. Our vehicle was brought in for mechanical repairs, but it was returned to us with the same unresolved issue AND with a destroyed windshield. I called in advance of pickup to arrange payment, and at no point did anyone mention the damage. When my husband arrived to pick up the car he was nonchalantly informed that there had been a hailstorm, and they are not liable. According to a phone operator, the damage had occurred a week or two earlier, yet no one from the dealership contacted us to disclose or discuss it. We were told the damage was due to a hailstorm, but the condition of the windshield does not appear consistent with hail damage, as the rest of the car had no evidence of hail damage. Throughout this process, the maintenance department has been unprofessional, uncommunicative, and dismissive of their responsibility. This experience has completely undermined our trust. Save yourself the frustration — take your business elsewhere.

Halladay Nissan had our car from May 8-May 13th for an a/c issue. We had the car returned only to find hundreds of window chips on the front windshield and down the passenger side. Pre photos do not show any damage, they put over 30 miles on the vehicle and yet they are refusing to say or do anything. Crickets. I normally am a person to stay quiet but I’ve seen bad people hurt good people so many times in the last few years I’m done. Do not give your service to this place. They have over 2k ... Read More

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Google - May 16, 2024

Halladay Nissan had our car from May 8-May 13th for an a/c issue. We had the car returned only to find hundreds of window chips on the front windshield and down the passenger side. Pre photos do not show any damage, they put over 30 miles on the vehicle and yet they are refusing to say or do anything. Crickets. I normally am a person to stay quiet but I’ve seen bad people hurt good people so many times in the last few years I’m done. Do not give your service to this place. They have over 2k of our money and damaged our car beyond belief. These people are liars and thieves imo. I will continue to blast this company for as long as I have the absolute pleasure living in this city. Thanks for reading.

Lack of communication, overbooked in the service department so it took much longer than it should have.

Nissan tried to screw me out out $5,000 to replace my DCU when there was nothing wrong with it.

I have had a decent experiences in the past . However, I recently I received my vehicle with random parts broken on the interior that appear to have nothing to do with the repairs. The requested repairs appear to have been performed but at a bare minimum and with very little care for the condition. Very dissatisfied. If given a choice I'll try for Collins in the future.

I’m not very pleased with how this dealership service department handled my problem. I’m on a trip to Pennsylvania about 10 hours in to the trip after topping off the gas tank we realized my gas meter was not matching the amount of miles to empty. It was saying I have a full tank of gas on my meter but only 180 miles till my tank was supposedly empty. We stopped in Cheyenne and found a Nissan dealership for my Nissan Versa. We went in and told them we were traveling far and if it was just possible for them ... Read More

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Google - Mar 29, 2023

I’m not very pleased with how this dealership service department handled my problem. I’m on a trip to Pennsylvania about 10 hours in to the trip after topping off the gas tank we realized my gas meter was not matching the amount of miles to empty. It was saying I have a full tank of gas on my meter but only 180 miles till my tank was supposedly empty. We stopped in Cheyenne and found a Nissan dealership for my Nissan Versa. We went in and told them we were traveling far and if it was just possible for them to look at it and maybe reset a few things to see if it’d work. The guy had no interest in even trying to help us even if it was just to take a look. Very disappointed in this experience.

I’m torn with my response to this survey. The folks in the service department at Halladay have been great and friendly to work with! I feel they understood and validated my feelings. The issue is they cannot fix my car at this time. I have a 2023 Nissan Rogue Platinum that smells of gasoline at times. They experienced it themselves and said they couldn’t find where it’s coming from and Nissan is aware of the issue with others having the same thing as well. Since there isn’t a “fix” in place nor a recall basically their hands ... Read More

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Google - Mar 22, 2023

I’m torn with my response to this survey. The folks in the service department at Halladay have been great and friendly to work with! I feel they understood and validated my feelings. The issue is they cannot fix my car at this time. I have a 2023 Nissan Rogue Platinum that smells of gasoline at times. They experienced it themselves and said they couldn’t find where it’s coming from and Nissan is aware of the issue with others having the same thing as well. Since there isn’t a “fix” in place nor a recall basically their hands are tied. I’ve now experienced this issue almost every time I drive my car since getting it back from them looking at it. It ranges from a slight gas smell to so bad I have to drive with my windows down. It’s causing me serious headaches now… while I love my vehicle otherwise and I’m happy with the folks I’ve dealt with, I cannot say I will ever purchase a Nissan again. Brand new car and it gives me a literal migraine to drive it… hind sight I wish I would have bought something different.

Service writer Heather was incredibly kind and helpful. She understood the uniqueness of my problem. I was charged diagnostic time that was unnecessary as I had already explained I had had this problem before and knew the solution . Also, just today found a left behind bent screwdriver upon inspection of new parts.

Took my ‘15 Xterra to their service department for a starting issue and check engine light. The service writer said after just over an hour that the starter was fine, they wouldn’t honor the extended warranty because it was from Ken Garff (even though I have used it elsewhere) and the check engine light was some sort of emission issue that would cost between $600-1200 to fix… didn’t have the vehicle long for diagnostics nor seemed to really care, felt as to be passed over, so I took it to Ken Garff Ford where they in fact properly diagnosed ... Read More

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Google - Dec 8, 2022

Took my ‘15 Xterra to their service department for a starting issue and check engine light. The service writer said after just over an hour that the starter was fine, they wouldn’t honor the extended warranty because it was from Ken Garff (even though I have used it elsewhere) and the check engine light was some sort of emission issue that would cost between $600-1200 to fix… didn’t have the vehicle long for diagnostics nor seemed to really care, felt as to be passed over, so I took it to Ken Garff Ford where they in fact properly diagnosed a bad starter, the check engine light was a $60 purge valve, and they said they would have honored the warranty even if Halliday would have worked on it… Good job Ford dealer fixing a Nissan 👍🏼

Go Fort Collins or Laramie Wyoming dealerships and save yourself about 3 to 4 thousand on a car. Remember you have to pay taxes and registration.

Do not let these people touch your vehicle. They do not have a master tech on staff in fact not one of their technicians possesses a single ASE certification. I have personally seen their technicians sell parts to customers that were not needed. Not to mention their service manager was washing cars four months ago. Do yourself a favor and keep driving.

I had my vehicle in for an oil change about a week ago. During their inspection, they showed me that the air filter was getting dirty, I declined to have it changed. When I popped the hood to change it myself just now, the housing for my air filter was open, and no filter!!!! Who knows what junk I've been sucking into my engine this week! Double check their work if you take your vehicle there!

Dakotah in parts always has a price that’s triple or quadruple what things are supposed to cost. I usually wait until Bob is there since he won’t rob you in broad daylight, but paying $24.99 for an oil filter that has cost $9 for the past three years was the last straw. This guy has also tried to charge me $80 for a battery terminal and close to $100 for a quart of transmission fluid. I don’t know if he’s pocketing all this extra money but I will never be back. I understand dealerships have overhead and everything, but I ... Read More

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Google - Apr 11, 2021

Dakotah in parts always has a price that’s triple or quadruple what things are supposed to cost. I usually wait until Bob is there since he won’t rob you in broad daylight, but paying $24.99 for an oil filter that has cost $9 for the past three years was the last straw. This guy has also tried to charge me $80 for a battery terminal and close to $100 for a quart of transmission fluid. I don’t know if he’s pocketing all this extra money but I will never be back. I understand dealerships have overhead and everything, but I think there’s some shady stuff going on with the guy.

Not only did they damage my new car but was very rude and unhelpful. The sales department although was very helpful curtious and respectful.

Twice I had been overcharged and a work order submitted agreeing with forged signature to do work I did not approve. First time shame on them second time shame on me. They wanted to know if I wanted that person terminated and I said no. I told them that I believe they trained him to cheat people. I will never take my vehicles to them again for service. Keep a very close eye on them people.

If you're a female I wouldn't go here 😂 I went in knowing my wheel bearing were going out on my vehicle based off the sound my car was making. Went in 2 different times telling them my wheel bearings were going out and needed to be replaced. They literally rolled their eyes at me and said they're totally fine and that I dont know what I'm talking about essentially. It took me driving 16 hours to our home state for someone at a different nissan to take what I was saying seriously and determined the sound was because ... Read More

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Google - Dec 24, 2020

If you're a female I wouldn't go here 😂 I went in knowing my wheel bearing were going out on my vehicle based off the sound my car was making. Went in 2 different times telling them my wheel bearings were going out and needed to be replaced. They literally rolled their eyes at me and said they're totally fine and that I dont know what I'm talking about essentially. It took me driving 16 hours to our home state for someone at a different nissan to take what I was saying seriously and determined the sound was because my wheel bearings were horrible. Got it fixed and weird, the sounds are no longer there. They just dont take females seriously, and try milking money out of you for appointments that are covered by warranty saying you need all these other things done that aren't covered by warranty. Be careful.

I previously did a review giving this company 5 stars but unfortunately, as things stand, I am forced to change my review. The "new" car I was sold from them keeps having more and more issues (Android Auto is not working properly and I keep finding more scratches in the car). This defeats the purpose of buying a new car. Unfortunately, as of now, I can't recommend this company to any of my colleagues or anyone else seeking to buy a car. Edit: After a long time (over a month), the radio for the car was replaced. This ... Read More

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Google - Oct 28, 2020

I previously did a review giving this company 5 stars but unfortunately, as things stand, I am forced to change my review. The "new" car I was sold from them keeps having more and more issues (Android Auto is not working properly and I keep finding more scratches in the car). This defeats the purpose of buying a new car. Unfortunately, as of now, I can't recommend this company to any of my colleagues or anyone else seeking to buy a car. Edit: After a long time (over a month), the radio for the car was replaced. This July (around 7 months after buying this new car), the cameras started to fail. The service department had told me they had changed but considering they gave me a one week window to get a replacement and I still haven't heard from them (1 week 5 days afterwards) even after leaving a voicemail, I have to conclude that they are the same service department as they were last year. It is best to simply drive to Fort Collins or any other Nissan dealer from Cheyenne to Denver to get things actually fixed. Edit 2: Just talked to the owner. He was very friendly and will be helping me get my car fixed. I will update things once the car is fixed (or not).

My vehicle broke down on the Interstate last Monday and had to be towed in to the Nissan service department. Whatever caused the car to stop working could not be repeated by the service technicians. The service couldn't find anything wrong with my vehicle. I am unsettled about them not finding the problem as I fear this may happen again. I have lost confidence in my vehicle's ability to get me from point A to point B.

Called last week for a used jeep grand cherokee for sale, i was the first one to call for the car right after they had posted it on their website, the salesman told me that the car had mechanical problems, and that he would call me back if they decided to repair it and sell it. Never called me back and just saw the car was sold. How nice and professional... Please don't respond to me like you did the other bad reviews with your bot auto response. Car is sold, i have to look elsewhere now.

The whole experience was not good after my mother bought her car and paid for services to mine and to much to type but really disappointed in service

Worst service ever. Needed to have my passenger window repaired. Was told it would take 2 to 3 hours. 6 hours later I'm told it's going to be another 1 to 2 hours. From out of town and stuck here.

We went looking for a truck on July 5. We had an advertisement from a colorado dealership for a nissan that they did not have in stock. They assured us they would match the price and would do a vehicle exchange/buy with the other dealership. No problem, easy peasy, just come in we will finalize paperwork and get that truck up here within a day. When it came time, super cool slick sales guy pulled out a sheet for $2k over what was on advertisement. "That's the best we can do, the colorado dealership is lying, you have ... Read More

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Google - Jul 6, 2019

We went looking for a truck on July 5. We had an advertisement from a colorado dealership for a nissan that they did not have in stock. They assured us they would match the price and would do a vehicle exchange/buy with the other dealership. No problem, easy peasy, just come in we will finalize paperwork and get that truck up here within a day. When it came time, super cool slick sales guy pulled out a sheet for $2k over what was on advertisement. "That's the best we can do, the colorado dealership is lying, you have to qualify for rebates to get it at the advertisement price." Sooo I am expected to spend 45 minutes wheeling and dealing with this guy to get $2k taken off and get the truck at the price it was listed for? BS, called the dealership down south and without any bantering, bartering, rebates or other slimy dealing got the truck at a lower price than was advertised. Plus they are delivering it to me to finish the deal. I am all for buying locally but I am not for getting screwed locally. Be honest and a little less greedy next time Halladay. Everyone else looking at buying go to Colorado first, and donate the $2k worth of savings to a local charity if you feel guilty.

I visited the store on the 5th of June for them to fix my drivers window that was not rolling. On that visit they damaged my upper part of door with some tool I guess they tried to keep the door opened. My husband noticed it on his way out and turned back to let them know. The service manager saw it (Jeff Isabell) and agreed that that was not there when the car came in. After that they said they will take care of it. They offered to fix it and not replace it but my husband didn't ... Read More

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Google - Jun 22, 2019

I visited the store on the 5th of June for them to fix my drivers window that was not rolling. On that visit they damaged my upper part of door with some tool I guess they tried to keep the door opened. My husband noticed it on his way out and turned back to let them know. The service manager saw it (Jeff Isabell) and agreed that that was not there when the car came in. After that they said they will take care of it. They offered to fix it and not replace it but my husband didn't agree because it wouldn't be anymore as new (there is no scratch on that part). After my husband asked them to be replaced they said we needed to wait until the Service manager (Jeff again) comes back from his vacation. My husband aggreed to wait and when we finally called them again (they always say they will call and they never do by the way) he offered him to just fix it because he said our request to be replaced is not realistic because this is considered damaged but just wear (mind you this part has not even a scratch). At the beginning they said as well because the car is 2012 they might not be able to find the part and lastly he told my husband on the phone that his service member (they person that worked that day on our car) didn't do the damage.. Now we have a hole in this part that didn't exist before and they keep dragging us with all kind of excuses. Today I called and Jeff hung up on me when I told him to not lie and twist stuff (he tried to tell me that my husband agreed to be fixed initially and now it’s our fault we changed our mind, my husband never agreed by the way he told them from the very beginning that he will probably not be happy with the fix at all). The general manager (J. Casey) never answered our email about our complaint and he got an email on the 6th of June. Now they keep avoiding our calls completely. I haven't seen this kind of unprofessionalism in my whole life and sincerely didn't want to believe it when we were notified upon our move in Cheyenne about car services here.

They are very pushy (just for that fact I will never ever buy from here again) and the tires they have on their new cars are junk. The tires lasted 20k miles.

I asked that Halladay contact me via phone when my vehicle was finished. They never did. No notification was sent notifying me my vehicle was finished. Filters were replaced without asking for my approval. After pulling out of the parking lot, I now have warning notifications that go off regarding my tires. This was not an issue before the service. Typically my Nissan is washed during service. Not even my windshield was cleaned.

Went down to the dealership to buy a new vehicle. They quoted me one price and the next day when I showed up to work on the financing they had raised the price. They would not budge on the price of the vehicle they tried to lowball me on my trade. it was the worst experience I’ve ever had trying to buy a vehicle. I would not suggest this dealership to anybody anywhere for any purpose their sales team Will not work with you. They set the price and will send you down the road if you try to ... Read More

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Google - May 21, 2019

Went down to the dealership to buy a new vehicle. They quoted me one price and the next day when I showed up to work on the financing they had raised the price. They would not budge on the price of the vehicle they tried to lowball me on my trade. it was the worst experience I’ve ever had trying to buy a vehicle. I would not suggest this dealership to anybody anywhere for any purpose their sales team Will not work with you. They set the price and will send you down the road if you try to negotiate at all.

Dishonest. Went in to buy a used Subaru or SUV. Salesman jacked up the price on the second day. He would not show me the maintenance that had been done on the car for 35 min and continually recited that a transmission flush had been done. Finally he showed me the maintenance records that showed NO transmission work at all. He was extremely pushy, and I cought him in multiple lies. I will NEVER buy form Halladay motors. I finally ended the extremely stressful experience . Drove down the road to Spradley Barr and bought a brand new car. Honestly matters!!!

Their service department was fine. Unfortunately, today was a terrible experience while I was sitting in the waiting area during my oil change. I had a car salesman spend my entire visit trying to sell me a car. I finally had to make it very clear that I was not interested and only wanted to have my oil done. Yet, he continued. It was more than uncomfortable...to the point where I had to go in the garage and wait.

Brought my 2 month old Nissan Titan in for a service. It has a performance exhaust on it so the techs in the rear decided that they needed to rev my engine. I asked the service manager to ask them to stop as he said they didnt do it they did it again. The " tech" I use that term loosely said he was Listening for a noise. Lmao. What a joke 40,000 dollar truck and it becomes their play toy when gas is 3.33 a gallon and all it was brought in for was a simple oil change. They will not ... Read More

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Google - Oct 12, 2018

Brought my 2 month old Nissan Titan in for a service. It has a performance exhaust on it so the techs in the rear decided that they needed to rev my engine. I asked the service manager to ask them to stop as he said they didnt do it they did it again. The " tech" I use that term loosely said he was Listening for a noise. Lmao. What a joke 40,000 dollar truck and it becomes their play toy when gas is 3.33 a gallon and all it was brought in for was a simple oil change. They will not touch my truck again.

We bought a 2016 Dodge Caravan. Everything was fine until we got to the finance Mgr John Henry. He tried to tell me that the van didn't have a powertrain warranty. Then he tricked me into a extended warranty and gap insurance. When I went back the next day he said that there was nothing that could be done and tried to pass someone else off as the VP Jim Casey. I called and spoke to real Jim Casey and he fixed it. Otherwise I would have only given one star. Right after the 3 month warranty was up the engine ... Read More

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Google - Apr 14, 2018

We bought a 2016 Dodge Caravan. Everything was fine until we got to the finance Mgr John Henry. He tried to tell me that the van didn't have a powertrain warranty. Then he tricked me into a extended warranty and gap insurance. When I went back the next day he said that there was nothing that could be done and tried to pass someone else off as the VP Jim Casey. I called and spoke to real Jim Casey and he fixed it. Otherwise I would have only given one star. Right after the 3 month warranty was up the engine light came on. My mechanic told me to take to dealer as it is a powertrain issue. We are taking it to Adventure Dodge in Laramie. We won't be back to Halladay.

Very unreliable and aren't very truthful to what services they are giving, would not recommend

The service here used to be great, but the last 2 times I've been here it was awful! My oil change took over 2 hours each this time and last time! This time they said if it would take over an hour they would let me know so they could shuttle me somewhere, but never came back with an estimated time. The cashier also assured me that they topped off all fliuds, lol not even close! On my way home my washer fluid light came on... Took almost a whole gallon to fill it. I decided to check my antifreeze since ... Read More

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Google - Jan 12, 2018

The service here used to be great, but the last 2 times I've been here it was awful! My oil change took over 2 hours each this time and last time! This time they said if it would take over an hour they would let me know so they could shuttle me somewhere, but never came back with an estimated time. The cashier also assured me that they topped off all fliuds, lol not even close! On my way home my washer fluid light came on... Took almost a whole gallon to fill it. I decided to check my antifreeze since I knew it was low before I took it in. Nope, that took a good half bottle, maybe more. They also qouted me $800 in repairs that need to done... $100 of that was parts. I found someone that would do it for $250 including parts. Let's just say that I'm done here!

Took my Nissan Titan in for a Transmission Flush at 60k as scheduled. Got it back and within a few months the truck started jumping really bad, like it was sputtering or the torque converter was compensating. Long story short, nobody could figure out what was wrong. Took it to a mechanic all the way in Iowa. Turns out when they did the transmission flush they didn't put the recommended amount of fluid back in the transmission. Mechanic only found 3 1/2 quarts in the transmission total. Transmission now needs to be replaced cause of something you guys caused. Talked to ... Read More

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Google - Jan 11, 2018

Took my Nissan Titan in for a Transmission Flush at 60k as scheduled. Got it back and within a few months the truck started jumping really bad, like it was sputtering or the torque converter was compensating. Long story short, nobody could figure out what was wrong. Took it to a mechanic all the way in Iowa. Turns out when they did the transmission flush they didn't put the recommended amount of fluid back in the transmission. Mechanic only found 3 1/2 quarts in the transmission total. Transmission now needs to be replaced cause of something you guys caused. Talked to another Nissan dealership and was told there's nothing they could do cause it was out of warranty. It shouldn't matter if it's out of warranty, If the dealership is the one responsible. Something should be done... now my once perfectly running truck has to sit till I can pay for a transmission. .. I use to love coming here, service has always been amazing up until now...